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1300 472 866

Privacy policy

At PSYCH2U Telehealth, we are committed to protecting the privacy and security of any personally identifiable information you provide us with. Personally identifiable information is information that can be linked to a specific individual, and includes, but is not limited to, your name, address, phone number, email address, Skype address, date of birth, and Medicare card number.

This privacy policy explains how we handle and protect your personally identifiable information. We do this in line with the broad principles set out in Guidelines on Privacy in the Private Health Sector 2001 published by the Office of the Federal Privacy Commissioner. The Privacy Act 1988 is applicable Commonwealth legislation.

We reserve the right to modify or amend this policy at any time and for any reason. Any material changes to this privacy policy will be posted prior to their implementation. Questions regarding this policy should be submitted via our Privacy Enquiry Form, emailed to privacy@gp2u.com.au, or sent via regular mail to: GP2U Telehealth, Level 2, 38 Montpelier Retreat Battery Point

What information do we collect?

We only record personally identifiable information and other information that we reasonably require to do business with you. On all the PSYCH2U pages that collect personally identifiable information, we describe what information is required in order to provide you with the product or service you request. In an effort to keep our service as simple and easy as possible, we create and store profiles for all our users. We also create a unique identifier for each profile for our sole internal use.

We collect personally identifiable information when you register to fulfil the legal and technical requirements of delivering our service. This information is available to you when logged in within your profile editor.

We do not collect or store your credit card information. For your security and peace of mind we use PayPal, the market leader in online transaction handling, to handle the payment of our booking fees. Your financial details are securely managed by PayPal in accordance with their policies.

We may collect personally identifiable information such as your name, email address and/or telephone number whenever you contact us.

When you visit our site, we record general information about your visit for statistical purposes. These statistics do not contain any personally identifiable information.

We use “cookies” to store your preferences, record session information and collect information on how you visit and access our web pages. This helps us deliver and continue to improve our services. Cookies are small pieces of information that a web page transfers to your computer’s hard disk for record-keeping purposes. Cookies make the web more useful by storing information about your preferences on a particular site.  Cookies in and of themselves do not personally identify you, only your computer. You can delete cookies from your computer at any time.

We provide facilities for doctors using the system to both record and view medical notes.

How do we use your information?

We only use your personally identifiable information for the purpose of providing our services and communicating with you in relation to our services.

We send email and SMS appointment reminders unless specifically requested do not do so. We send email invoices and receipts unless specifically requested not to do so.

We may from time to time send you email related to the services we provide, changes in this privacy policy, and other relevant matters.

We may use your email address and/or telephone number(s) to contact you when you submit a suggestion, question, or inquiry.