Can I claim on Medicare or with my private health insurer?
You may be able to claim your appointment through Medicare or your private health insurer. PSYCH2U processes eligible Medicare rebates within 48 hours of your appointment, with the rebate deposited directly into your Medicare-nominated bank account.
What conditions can be treated online
We can treat a range of different conditions at PSYCH2U. These include but are not limited to:
Depression
Anxiety
Stress
Addiction
Eating disorders
Panic attacks
Trauma
Post-traumatic stress
Self-harm
Low self-worth
Suicidal ideation
Behavioural problems
Personality disorders
And others!
To help you find the right psychologist, simply send us your Mental Health Treatment Plan (MHTP), and we will match you with a psychologist who best suits your needs.
What is telehealth?
Online mental health services, also known as telehealth, involves virtual sessions through a secure video conferencing platform. It allows you to connect with a psychologist or psychiatrist from the comfort of your home using a device such as a computer, tablet, or smartphone.
Can I reschedule or cancel my appointment?
If you need to cancel or re schedule your appointment it's important that you give us as much notice as possible so that we can try to avoid delays in scheduling with your chosen clinician.
If you give us more than 24 hours' notice of cancellation, there are no consequences, and we can reschedule your appointment at no extra cost.
However, if you provide 24 hours' notice or less, your deposit will be forfeited, and your appointment will need to be rescheduled. For further details, please refer to our
terms and conditions.
What happens if I don't attend my appointment?
If you miss your appointment without providing at least 24 hours' notice, you will be charged the full fee for your booking.
Is my information secure and confidential?
We adhere to patient privacy and confidentiality laws. All personally identifiable data is encrypted and patient consults (and records) are confidential. For more information, please refer to our
privacy policy.
What are the costs involved?
For detailed information on our psychology and psychiatry services, please refer to our
patients page. What are the benefits of online sessions?
Online telehealth for mental health support offers a convenient and accessible way to see a psychologist or psychiatrist whilst eliminating the need for travel. Online sessions provide flexibility in appointment times enabling you to attend your sessions at times that suits.
What conditions or concerns do your psychologists and psychiatrists typically address?
Our clinicians can address a wide range of mental health concerns, including anxiety, ADHD, depression, stress, trauma, mood disorders, and more. We provide comprehensive assessments and treatment plans.
How does online mental health care work?
Online mental health care offers a convenient and effective way to access psychiatric and psychological services from the comfort of your home. This means reduced travel and wait times and allows you the flexibility to see a mental health clinician at a time that suits you.
Do I need a referral from my local doctor?
You can self-refer without a referral to PSYCH2U. However, to access Medicare rebates, a valid referral or in the case of psychology appointments, a valid Mental Health Treatment Plan is required from your GP or Specialist. If you don't have a regular GP, you can arrange an appointment with one of our GPs at
GP2U.
How do I access my prescriptions?
Your prescription will be sent to you electronically via SMS or email. This can then be taken to your preferred pharmacy to be dispensed.
Do I need a referral to access PSYCH2U services?
You can self-refer without a referral to PSYCH2U. However, to access Medicare rebates a valid referral or in the case of psychology appointments, a valid Mental Health Treatment Plan (MHTP) is required from your GP or Specialist. If you don't have a regular GP, you can arrange an appointment with one of our GPs at
GP2U.
Can I get a prescription through an online psychiatrist?
If the psychiatrist determines that medication is necessary as part of your treatment plan, they may prescribe medication or refer you back to your GP for recommended prescriptions. Please note there are state restrictions on prescribing, particularly around Schedule 8 (S8) medications and your GP may need to be able or willing to co-prescribe.
How do I get a referral and mental health treatment plan?
A referral or Mental Health Treatment Plan can be provided by your local General Practitioner (GP) or Specialist. If you don't have a regular GP, you can arrange an appointment with one of our GPs at GP2U. Please contact our friendly admin team via our chat function or email us at
support@psych2u.com.au.
Do you accept referrals from NDIS, DVA, Workers Compensation and other third parties?
PSYCH2U supports NDIS psychology for both Plan Managed and Self-Managed participants and supports those accessing Workers Compensation or EAP. Our team are here to help make this process as easy as possible.
How do I book an appointment?
GP Referral:
If your GP sends a referral to PSYCH2U, our team will process it and send you a booking link via SMS. This link allows you to book your appointment at a convenient time with the best-matched clinician.
Self-Referral:
You can book an appointment directly by calling our friendly admin team on 1300 472 866, or if you already have a referral and wish to book an appointment, simply email it to us at support@psych2u.com.au. We’ll contact you to arrange your session with the most suitable clinician.
Is my information secure during telehealth sessions?
We adhere to patient privacy and confidentiality laws. All personally identifiable data is encrypted and patient consults (and records) are confidential. For more information please refer to our
privacy policy.
What technology do I need for telehealth?
You will need a device with a camera and microphone, a reliable internet connection, and a private and quite space where you feel comfortable discussing personal matters.
What are the costs for psychiatry and psychology services?
The cost of psychiatry and psychology services depends on the type of service required. For psychological services, the general out-of-pocket expense ranges from $94 to $100 per session. For psychiatric services, out-of-pocket fees typically range from $400 to $595 for initial consultations and $175 to $215 for follow-up appointments.
Is bulk billing available for Medicare-eligible services?
Bulk billing is limited, however may be available for eligible patients in rural areas. Please contact our admin team via email at support@psych2u.com.au to clarify eligibility.
How do I pay for my appointment?
Payment is required 7 days before your scheduled appointment and a payment link will be sent to you via SMS. For more information on how to pay for your appointment please visit our Terms and Conditions.
What happens if there are technical issues during a session?
In the rare event of technical issues, our team will work with you to troubleshoot or reschedule the session at no cost. If you are experiencing technical issues please call
1300 472 866 and press
option 5 for technical support.
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