How do I prepare for my telehealth appointment?
Be ready for your appointment 5 minutes prior to the scheduled time. Ensure you are in a comfortable, quiet and private space. When you are ready to connect, click on the unique link sent via email and follow the prompts.
How do I access my telehealth appointment?
You can access your appointment via the video link in your booking confirmation email. If you cannot locate the link for your appointment, please contact us via the chat function on our website or call us on 1300 472 866 and we can resend this to you.
Is my information secure during telehealth sessions?
We adhere to patient privacy and confidentiality laws. All personally identifiable data is encrypted and patient consults (and records) are confidential. For more information please refer to our
privacy policy.
What technology do I need for telehealth?
You will need a device with a camera and microphone, a reliable internet connection, and a private and quite space where you feel comfortable discussing personal matters. Appointments can be done from your computer, laptop, tablet or smartphone.
What happens if there are technical issues during a session?
In the rare event of technical issues, our team will work with you to troubleshoot or reschedule the session at no cost. If you are experiencing technical issues, please contact us via the chat function on our website or call us on 1300 472 866 and press option 5 for technical support.
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