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1300 472 866


Frequently asked questions

Do you accept NDIS members or DVA cardholders?

Psych2U supports NDIS psychology and psychiatry services for both Plan Managed and Self-Managed participants. DVA cardholder may be eligible for fully funded psychology and psychiatry sessions at Psych2U. To inquire about more information, please reach out to our admin team at

How can I refer a patient to your telehealth practice?

Referring a patient is simple. You can refer using your Practice Management System (PMS), including secure messaging delivery options. Additionally, you can email to or fax a referral and Mental Health Treatment plan to 1800 472 832. Our admin staff will coordinate with the patient to schedule an appointment. For more information on how to refer patients, please visit our Refer a Patient page.

What conditions or concerns do your psychologists and psychiatrists typically address?

Our clinicians can address a wide range of mental health concerns, including anxiety, ADHD, depression, stress, trauma, mood disorders, and more. We provide comprehensive assessments and treatment plans.

Is telehealth a suitable option for patients with severe mental health conditions?

Yes, telehealth can be an effective option for various mental health conditions, including severe or complex cases. Our clinicians conduct thorough assessments to determine the most appropriate level of care.

Do you accept insurance or workers compensation for telehealth services?

We work with various insurance providers. It's recommended to check with our admin team for the most up-to-date information on insurance coverage for telehealth services. Please phone 1300 472 866 or email us on

What information do you need in a referral?

A detailed referral including the patient's identifiers, medical history, relevant test results, and specific concerns is helpful. The more information provided, the better we can tailor our assessment and treatment plan.

Do you offer emergency or crisis telehealth services?

While routine appointments can be scheduled, we recommend patients experiencing an acute crisis contact emergency services immediately.

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