This is an urgent banner! The copy of this banner need to be changed. Read More >

1300 472 866

FAQ Overspaced

Do you accept NDIS members or DVA cardholders?

Psych2U supports NDIS psychology and psychiatry services for both Plan Managed and Self-Managed participants. DVA cardholder may be eligible for fully funded psychology and psychiatry sessions at Psych2U. To inquire about more information, please reach out to our admin team at

What happens if I need to cancel my appointment?

If you need to cancel or re schedule your appointment it's important that you give us as much notice as possible so that we can try to avoid delays in scheduling with your chosen clinician. If you give us more than 24 hours' notice of cancellation, there are no consequences, and we can reschedule your appointment at no extra cost. However, if you provide 24 hours' notice or less, your deposit will be forfeited, and your appointment will need to be rescheduled. For further details, please refer to our terms and conditions.

What happens if I don't attend my appointment?

If you miss your appointment without providing at least 24 hours' notice, you will be charged the full fee for your booking.

How does the prescription process work if medication is deemed necessary for your treatment plan?

If the Psychiatrist determines that medication is necessary as part of your treatment plan, they may prescribe medication, or refer you back to your GP for recommended prescriptions, taking into account any applicable state restrictions, especially concerning Schedule 8 (S8) medications.

What are the costs involved?

For detailed information on our psychology and psychiatry services, please refer to our patients page.

How can I refer a patient to your telehealth practice?

Referring a patient is simple. You can refer using your Practice Management System (PMS), including secure messaging delivery options. Additionally, you can email to or fax a referral and Mental Health Treatment plan to 1800 472 832. Our admin staff will coordinate with the patient to schedule an appointment. For more information on how to refer patients, please visit our Refer a Patient page.

What conditions or concerns do your psychologists and psychiatrists typically address?

Our clinicians can address a wide range of mental health concerns, including anxiety, ADHD, depression, stress, trauma, mood disorders, and more. We provide comprehensive assessments and treatment plans.

Is telehealth a suitable option for patients with severe mental health conditions?

Yes, telehealth can be an effective option for various mental health conditions, including severe or complex cases. Our clinicians conduct thorough assessments to determine the most appropriate level of care.

Do you accept insurance or workers compensation for telehealth services?

We work with various insurance providers. It's recommended to check with our admin team for the most up-to-date information on insurance coverage for telehealth services. Please phone 1300 472 866 or email us on

What information do you need in a referral?

A detailed referral including the patient's identifiers, medical history, relevant test results, and specific concerns is helpful. The more information provided, the better we can tailor our assessment and treatment plan.

Do you offer emergency or crisis telehealth services?

While routine appointments can be scheduled, we recommend patients experiencing an acute crisis contact emergency services immediately.

How does online Psychology and Psychiatry telehealth work?

Online mental health services, also known as telehealth, involves virtual sessions through a secure video conferencing platform. It allows you to connect with a Psychologist or Psychiatrist from the comfort of your home using a computer, tablet, or smartphone.

Do I need a referral for Psychiatry or/and Psychology appointments?

We can see you at Psych2U without a referral at the full cost of the appointment. To access Medicare rebates, a valid referral, or in the case of psychology appointments, a valid Mental Health Treatment Plan is required from your GP or Specialist. If you don't have a regular GP, you can arrange an appointment with one of our GPs at GP2U.

How do I get a referral?

A referral or Mental Health Treatment Plan can be provided by your General Practitioner or Specialist. If you don't have a regular GP, you can arrange an appointment with one of our GPs at GP2U. Please contact our friendly admin team at 1300 472 866 if you have any questions.

How do I schedule a telehealth session?

Scheduling is easy. You can book online, call our admin team on 1300 472 866 or email us at to set up an appointment. Our team will guide you through the process.

Is my information secure during telehealth sessions?

We adhere to patient privacy and confidentiality laws. All personally identifiable data is encrypted and patient consults (and records) are confidential. For more information please refer to our privacy policy.

What technology do I need for telehealth?

You will need a device with a camera and microphone, a reliable internet connection, and a private and quite space where you feel comfortable discussing personal matters.

How do I pay for my telehealth sessions?

We accept credit/debit card payments. You will be asked to provide your credit card details securely at the time of booking upon which a deposit will be taken. The remaining balance will be charged on the day of your consultation. Details will be provided during the initial consultation or can be found in our Terms and Conditions on our website.

Is telehealth covered by Medicare?

To be eligible for a Medicare rebate, you will require a valid referral from a GP or specialist and in the case of psychology appointments, a valid Mental Health Treatment Plan. If you need further information, please refer to the Medicare website to determine your eligibility or call our admin team at 1300 472 866 for more information.

Is telehealth covered by my Private Health Insurance?

We recommend checking with your Private Health Insurance provider to determine whether there are any rebates for telehealth services. If you are covered by your insurance, we will provide you with the necessary documentation for re-imbursement.

What happens if there are technical issues during a session?

In the rare event of technical issues, our team will work with you to troubleshoot or reschedule the session at no cost. If you are experiencing technical issues please call 1300 472 866 and press option 5 for technical support.

Can't find what you're looking for?

Contact us